February 14th, 2008
Show Off Your Professionalism
What separates great customer service representatives from the mediocre ones? Professionalism. If you think and act like a professional, your customers—and your managers—will take you seriously and treat you that way.
Here’s how to distinguish yourself from the pack:
• Project confidence.
Inject positive words and phrases into every conversation. Customers like to hear you say “Consider it done,” “I’ll handle that immediately,” and “I’ll take care of that for you.” Eliminate the following words and phrases from your vocabulary: “But,” “Maybe,” “I’ll have to see,” “I can’t” and “I’m not sure.”
• Dress the part.